1. Introduction
Welcome to Cycl Sales. Cycl Sales is operated by Cycl Sales LLC, a Utah limited liability company ("Cycl Sales", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM and automation platform and services.
By using Cycl Sales, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when using our CRM and automation services:
- Account Information: Name, email address, phone number, company name, business type (e.g., real estate investor, agent, small business)
- Profile Information: Job title, industry, location, profile photo
- Payment Information: Billing address, credit card information (processed securely through third-party payment processors)
- CRM Data: Contact information for your leads and customers, deal pipeline data, notes, communications history, property information
- Communications: Messages you send through our platform, support requests, feedback
- User Content: Files, documents, images, and other content you upload to the platform
2.2 Information Automatically Collected
When you access our CRM and automation platform, we automatically collect certain information:
- Usage Data: Pages viewed, features used, time spent, click patterns, search queries
- Device Information: IP address, browser type, operating system, device type, unique device identifiers
- Location Data: General geographic location based on IP address
- Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and improve user experience
- Log Data: Server logs including access times, pages viewed, errors, and system activity
2.3 Information from Third Parties
We may receive information about you from third-party services you connect to Cycl Sales:
- Integrations: Data from connected services like Google Calendar, Microsoft Outlook, Zapier, and other business tools
- Social Media: Public profile information if you sign up or log in using social media accounts
- Data Enrichment: Business information from public databases to enhance your CRM contacts
2.4 Data from Facebook, Instagram and WhatsApp (Meta)
If a business using Cycl Sales connects its Facebook Page, Instagram professional account, Meta ad account or WhatsApp Business number, we receive: messages sent to that Page, account or number, and the sender's Meta ID or phone number; comments on the business's posts; Lead Ads form submissions for the business's forms; the business's message templates; and the list of its ad accounts and Custom Audiences.
We use this data only to provide the CRM features the business has turned on. We do not sell it, use it to advertise to anyone else, or use it to train AI models. Contact details sent to Custom Audiences are hashed before they leave our systems. Access tokens are stored encrypted.
A business can disconnect at any time in Settings → Integrations or Settings → WhatsApp, or by removing our app in its Facebook settings, which sends us an automatic deletion request and removes the stored tokens. To ask for deletion of data we received from Meta, email legal@cyclsales.com. If you messaged a business that uses Cycl Sales, you can also ask that business.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Provide and Improve Services
- Operate and maintain the Cycl Sales CRM and automation platform
- Process transactions and send transactional communications
- Provide customer support and respond to inquiries
- Develop new features and improve existing functionality
- Personalize your experience and provide customized content
- Train and improve our AI and automation features. This never includes data received from Meta (Facebook, Instagram or WhatsApp).
3.2 Communication
- Send you service-related announcements and updates
- Respond to your comments, questions, and support requests
- Send marketing communications about our platform features (you can opt-out anytime)
- Request feedback and participation in surveys
- Send educational content about CRM and automation best practices
3.3 Analytics and Research
- Monitor and analyze usage patterns and trends
- Measure the effectiveness of our marketing campaigns
- Conduct research to improve our services for the businesses we serve
- Generate aggregated, anonymized statistics
3.4 Security and Compliance
- Detect, prevent, and address fraud, security issues, and technical problems
- Enforce our Terms of Service and other policies
- Comply with legal obligations and respond to lawful requests
- Protect the rights, property, and safety of Cycl Sales, our users, and the public
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who perform services on our behalf:
- Cloud hosting and infrastructure providers
- Payment processors (Stripe, PayPal)
- Email service providers
- Analytics and monitoring services
- Customer support platforms
- AI and machine learning service providers
- Mapping and address-lookup services (OpenStreetMap), which receive the service addresses you enter for jobs and properties so they can be placed on a map, and whose map images are loaded by the browsers of people viewing dispatch and job-tracking maps
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If Cycl Sales is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4.3 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, including:
- Compliance with legal obligations
- Response to subpoenas, court orders, or government requests
- Protection of our legal rights and enforcement of our policies
- Investigation of fraud, security issues, or illegal activity
- Protection of the safety of our users or the public
4.4 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
- Data Encryption at Rest: Sensitive data is encrypted when stored in our databases
- Access Controls: Strict access controls and authentication mechanisms protect against unauthorized access
- Regular Security Audits: We conduct regular security assessments and penetration testing
- Employee Training: Our team is trained on data protection and security best practices
- Monitoring: 24/7 monitoring for suspicious activity and security threats
- Backup Systems: Regular automated backups to prevent data loss
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
- Active Accounts: We retain your data while your account is active
- After Account Closure: We may retain certain information for up to 90 days after account deletion for backup, fraud prevention, and legal compliance purposes
- Legal Requirements: We may retain information longer if required by law or for legitimate business purposes
- Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytics and research
You can request deletion of your account and data at any time by contacting us at legal@cyclsales.com.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 General Rights
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Opt-out of marketing communications
- Withdraw Consent: Withdraw consent where we rely on it to process your information
7.2 GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to restriction of processing
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
- Right to data portability in a structured, commonly used format
7.3 CCPA Rights (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (we do not sell your information)
- Right to non-discrimination for exercising your privacy rights
7.4 How to Exercise Your Rights
To exercise any of these rights, please contact us at legal@cyclsales.com or through our in-app support. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our CRM and automation platform:
8.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly (authentication, security)
- Analytics Cookies: Help us understand how users interact with our platform (Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
8.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
8.3 Do Not Track
We currently do not respond to "Do Not Track" browser signals, but you can manage cookies through your browser settings.
9. Third-Party Links and Integrations
Our CRM and automation platform may contain links to third-party websites and integrate with third-party services (Google, Microsoft, Zapier, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
10. Children's Privacy
Cycl Sales is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information immediately.
11. International Data Transfers
Cycl Sales LLC is based in Utah, United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.
We ensure appropriate safeguards are in place for international data transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for certain countries
- Other lawful transfer mechanisms as applicable
This Privacy Policy is governed by the laws of the State of Utah, United States, without regard to conflict of law principles, and any disputes about it will be resolved in the state or federal courts located in Utah County, Utah, consistent with our Terms of Service.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or in-app notification for material changes
- Post the updated policy on our website
Your continued use of Cycl Sales after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Summary: Cycl Sales is committed to protecting your privacy as you use our CRM and automation platform. We collect information necessary to provide our services, protect it with industry-standard security measures, and give you control over your data. We do not sell your personal information and only share it with trusted service providers or as required by law.