The legal terms and conditions for using Cycl Sales.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Cycl Sales LLC, a Utah limited liability company ("Cycl Sales", "we", "us", or "our") governing your access to and use of the Cycl Sales CRM and automation platform, including our website, software, applications, and services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
Cycl Sales provides a cloud-based customer relationship management (CRM) and marketing-automation platform designed for businesses of all kinds, including real estate investors, real estate agents, service businesses, and other small businesses. Our Service includes:
To use our Service, you must:
To access certain features of the Service, you must create an account. When creating an account, you agree to:
You are responsible for maintaining the security of your account and password. Cycl Sales will not be liable for any loss or damage arising from your failure to comply with this security obligation.
Cycl Sales offers various subscription plans with different features and pricing. Current plan details are available at cyclsales.com/pricing. We reserve the right to modify our pricing and plan offerings at any time.
In addition to subscription fees, you will be charged usage-based fees for:
Current usage rates are available in your account dashboard and billing section.
All fees are exclusive of applicable taxes (sales tax, VAT, GST, etc.), which you are responsible for paying based on your location.
We may change subscription prices upon 30 days' notice. Price changes will apply to renewals after the notice period. If you do not agree to a price change, you may cancel your subscription.
In rare instances, Cycl Sales may offer special lifetime deals or lifetime access offerings ("Lifetime Deals") for certain subscription plans or services. These Lifetime Deals, when offered, provide extended or lifetime access to the Service in exchange for a one-time payment or specially discounted ongoing subscription.
Notwithstanding any other provisions in these Terms or any representations made in connection with Lifetime Deals, you acknowledge and agree that all Lifetime Deals are contingent upon the continued operation of Cycl Sales as a business. In the event that Cycl Sales ceases operations, closes, goes out of business, files for bankruptcy, or otherwise discontinues the Service for any reason ("Business Closure"), all Lifetime Deals shall automatically become null and void, and Cycl Sales shall have no further obligation to provide Service access or refund any amounts paid for such Lifetime Deals.
While Cycl Sales intends to provide long-term, reliable service, no Lifetime Deal constitutes a guarantee of perpetual service availability. Business circumstances, technological changes, market conditions, or other factors beyond our control may necessitate service modifications or discontinuation. By purchasing a Lifetime Deal, you acknowledge and accept this risk.
Cycl Sales reserves the right to modify features, functionality, or service levels included in Lifetime Deals at any time. We will make reasonable efforts to maintain substantially similar value, but specific features or integrations may be added, modified, or discontinued.
In the event of Business Closure or service discontinuation, Cycl Sales' liability to Lifetime Deal purchasers shall be limited to the extent provided in Section 13 (Limitation of Liability) of these Terms. Under no circumstances shall our total liability for Lifetime Deals exceed the amount you actually paid for the Lifetime Deal.
Lifetime Deals are non-transferable and may not be resold, assigned, or transferred to any other person or entity without prior written consent from Cycl Sales.
The Service consists of non-tangible digital goods, software access, and professional services that are delivered, performed, and consumed immediately and on an ongoing basis. Because these goods and services cannot be returned and their value is delivered to you upon access and performance, ALL FEES AND PAYMENTS ARE NON-REFUNDABLE, IN WHOLE OR IN PART, FOR ANY REASON, AND ALL SALES ARE FINAL. This includes, without limitation, subscription fees, setup and onboarding fees, custom build and configuration work, professional and consulting services, usage-based fees, and add-ons.
You acknowledge and agree that you have carefully reviewed the service descriptions, pricing, and these Terms prior to purchase, and that you are knowingly waiving any right to a refund. Cycl Sales does not offer a money-back guarantee or "satisfaction guarantee" of any kind. Any statement by Cycl Sales or its representatives about working to ensure your satisfaction is a description of our support philosophy only and does not create any right to a refund, credit, or chargeback.
We genuinely want you to succeed with the Service. We will work with you in good faith to help you understand and use the platform effectively, and we encourage you to contact our team with any issue before taking any other action. This commitment is a description of the support we provide and does not constitute a warranty, guarantee of results, or any entitlement to a refund.
In addition to subscription fees, Cycl Sales may perform setup, onboarding, custom configuration, build-out, integration, design, automation, consulting, and other professional services ("Custom Work"). You acknowledge and agree that:
You agree that any of the following constitutes your acceptance of, and proof of delivery of, the Service and any Custom Work: (a) accessing or logging into the Platform; (b) receiving login credentials, deliverables, or work product from us; (c) the passage of seven (7) days after access is made available to you without a written objection submitted to us; or (d) your continued use of the Service. Once the Service or Custom Work has been delivered or made available, it is deemed accepted and the associated fees are fully earned and non-refundable.
All Fees assessed by Cycl Sales are non-refundable. You are solely responsible for any excess Fees incurred by You as a result of an error or omission made by You or a third party. Cycl Sales does not provide Fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions. If you sign up for a subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of your subscription. If, as a one-time courtesy and in its sole and absolute discretion, Cycl Sales chooses to issue any refund or credit, doing so is not an admission of any obligation, does not waive this policy, and creates no right to any future refund or credit. Cycl Sales' determination of if and when to issue or deny a refund or credit is final.
There are no long-term contracts or commitments. You may cancel your Cycl Sales account at any time:
Cancellation stops future renewal charges only; it does not refund amounts already billed and does not waive amounts already owed. You are solely responsible for the timely cancellation of Services associated with your account, and you will be responsible for all Fees incurred until such cancellation occurs. No refunds will be provided for your failure to properly cancel. No refunds will be given for prorations on a cancellation within a billing cycle.
By providing a payment method and selecting a recurring plan, you expressly authorize Cycl Sales (and its payment processors) to charge that payment method on a recurring basis for all subscription Fees, usage-based Fees, and applicable taxes, at the then-current rates, until you cancel in accordance with Section 6.6. This authorization remains in effect until cancellation is completed. You acknowledge that you have been clearly informed of the recurring nature, amount, and billing frequency of these charges at the time of purchase, and you agree that these recurring charges are properly authorized and are not unauthorized transactions.
You agree that the only process for resolving any billing concern is the procedure described in these Terms, and that you will contact Cycl Sales at billing@cyclsales.com to resolve any concern before contacting your bank or card issuer. You expressly agree not to initiate, request, or pursue any chargeback, payment reversal, or dispute with your bank or card issuer for any charge that you authorized or that corresponds to Service or Custom Work made available to you.
You acknowledge and agree that:
If, for any reason, your credit card company declines, reverses, or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate your use of the Platform and/or delivery of Services and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.
You will notify us in writing at billing@cyclsales.com within sixty (60) days of the date we bill you for any invoiced Fees or charges that you wish to dispute, providing reasonable detail of the basis for the dispute. Any charge not disputed in writing within this period is conclusively deemed accepted, authorized, and valid. You must pay all invoiced Fees and charges while the dispute is pending or you waive the right to pursue the dispute. Where you are disputing any Fees or charges, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. This written procedure is the exclusive means of disputing a charge, and pursuing a chargeback instead of this procedure is a breach of Section 6.8.
You are solely responsible for all financial transactions you and your customers engage in on the Platform or using the Services, including transactions conducted using billing tools enabled by the Services. You are exclusively responsible for all chargebacks related to activities of you and your customers, regardless of the reason for the chargeback.
(a) Termination for Cause. We reserve the right to suspend or terminate your account immediately, without notice and without refund, if you:
(b) Termination Without Cause (At Will). Cycl Sales may, in its sole discretion, suspend, terminate, or decline to continue providing the Service or any Custom Work to any customer at any time, for any reason or for no reason, with or without cause, and with or without prior notice. We are not obligated to provide a reason for any such decision. In the event we terminate your account without cause, your sole and exclusive remedy is, at our discretion, a refund of the prorated unused portion of any prepaid subscription Fees for the period after termination; fees for delivered Service, setup, onboarding, and Custom Work remain non-refundable.
(c) Effect of Termination. Upon termination, your right to access the Service ends immediately. Sections relating to payment, non-refundability, chargebacks, limitations of liability, indemnification, and dispute resolution survive termination.
(a) Completion of Cancellation: Cancellation requests must be completed through the full cancellation process. If you request to pause, delay, or reverse a cancellation request for any reason (including to access or export your data), you are responsible for notifying us when you are ready to proceed with cancellation.
(b) Billing Continues Until Cancellation is Complete: Your account remains active and billable until cancellation is fully processed. Requesting cancellation does not stop billing; only completed cancellations stop future charges.
(c) Responsibility to Monitor Billing: You are responsible for monitoring your billing statements. Continued billing after a paused or incomplete cancellation request does not entitle you to refunds for charges you could have avoided by completing the cancellation process or notifying us promptly.
(d) Follow-Up on Incomplete Requests: We will make reasonable efforts to follow up on incomplete cancellation requests, but the ultimate responsibility for ensuring cancellation completion rests with you.
If you have any questions, concerns, or complaints regarding this policy, please contact us before taking any other action:
You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service for legitimate business purposes related to sales, marketing, and customer relationship management.
You agree NOT to:
You are solely responsible for ensuring your use of the Service complies with all applicable laws, including:
You may not, and may not let anyone else, use bots, scrapers, crawlers or other automated tools to access, copy or collect data from the Service, except through the APIs and integrations we provide and within their published limits. You may not use content or data from the Service to train or improve machine-learning or AI models without our written permission. We may block, limit or suspend access we reasonably believe breaks this section.
"Customer Data" means all data, content, and information you upload, submit, or create using the Service, including contact information, communications, files, and user-generated content.
You retain all ownership rights to your Customer Data. By using the Service, you grant Cycl Sales a limited license to host, store, process, and display your Customer Data solely to provide and improve the Service.
The Service, including all software, designs, text, graphics, logos, and other content (excluding Customer Data), is owned by Cycl Sales and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our intellectual property.
If you provide feedback, suggestions, or ideas about the Service, you grant Cycl Sales an unlimited, perpetual, irrevocable license to use that feedback without compensation or attribution.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.
By using the Service, you authorize Cycl Sales to process your Customer Data in accordance with our Privacy Policy and applicable data protection laws (GDPR, CCPA, etc.).
We perform regular automated backups of Customer Data. However, you are responsible for maintaining your own backups of critical data.
We employ the use of cookies to enhance your user experience and provide certain functionalities. By accessing Cycl Sales, you agree to use cookies in accordance with our Privacy Policy.
Cookies are small files that are stored on your device when you visit our website. They enable us to:
Some of our affiliate and advertising partners may also use cookies on our website. These third-party cookies are used to track conversions, analyze performance, and provide relevant advertising. We do not have control over these cookies, and they are governed by the privacy policies of the respective third parties.
You can control and manage cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service. For more information about how we use cookies and how to manage your preferences, please see our Privacy Policy.
We strive to maintain 99.9% uptime for the Service, excluding scheduled maintenance. However, we do not guarantee uninterrupted or error-free access.
We may perform scheduled maintenance that temporarily interrupts Service access. We will provide advance notice when possible.
Support availability varies by subscription plan:
The Service may integrate with third-party services (Google, Microsoft, Zapier, etc.). Your use of third-party services is subject to their own terms and conditions.
We do not endorse or assume responsibility for third-party services. Integration availability may change without notice.
If you use our API or connect third-party applications, you must comply with our API terms and usage limits.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CYCL SALES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING FROM YOUR USE OF THE SERVICE.
IN NO EVENT SHALL CYCL SALES' TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Cycl Sales, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
We reserve the right to modify these Terms at any time. When we make changes:
If you do not agree to modified Terms, you must stop using the Service and cancel your account.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable for any modification, suspension, or discontinuation.
If you have a dispute with Cycl Sales, you agree to first contact us at legal@cyclsales.com and attempt to resolve the dispute informally.
If informal resolution fails, you agree that any dispute will be resolved through binding arbitration rather than in court, except for disputes that qualify for small claims court.
Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Utah County, Utah, and judgment on the award may be entered in any court with jurisdiction.
You agree that disputes will be resolved on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.
These Terms are governed by the laws of the United States and the State of Utah, without regard to conflict of law principles. Any disputes not subject to arbitration will be resolved exclusively in the state or federal courts located in Utah County, Utah.
These Terms, together with our Privacy Policy and any other legal notices, constitute the entire agreement between you and Cycl Sales regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.
We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, or internet service provider failures.
If you have questions about these Terms of Service, please contact us:
Summary: By using Cycl Sales, you agree to use our CRM and automation platform legally and responsibly. We provide the Service "as is" with reasonable efforts to maintain uptime and security. All sales are final and all fees, including subscriptions, setup, and custom work, are non-refundable. You may cancel future renewals anytime. You agree to resolve any billing concern with us directly and not to file a chargeback for authorized charges. We may decline or end service to any client at any time. You own your data, and we own our platform. Disputes will be resolved through arbitration. If you have questions, contact us at legal@cyclsales.com.